For store owners we offer special wholesale discount. You need to open a wholesale account with us and make first purchase for the amount not less than $300. We don’t have minimum order requirements for all subsequent orders, the only requirement we have for wholesale orders – each yarn colour should be ordered in pack of 10 balls. Each yarn colour of Chunky and Super Chunky – in multiples of 5 balls. The rest of our products can be ordered in any quantity.
All prices are in Canadian Dollars. You can pay in any currency, and the amount will be converted to Canadian Dollars at the time of transaction. Wholesale customers qualify for a wholesale discount on all products available in our store. To get detailed information about our discounts, please, fill in “Wholesale account request” form below.
How to place an order
To become a wholesale customer, you need to open a wholesale account with us. Please, fill the form below to send us a request.
Once your account is approved, we will send you your special coupon code for the 40% wholesale discount off the retail prices stated on our website. Use that code at the checkout when you place your wholesale order online.
There are 2 payment options:
- Pay using your Visa or MasterCard credit card on our secure site.
- Pay from your PayPal account.
Your financial information is NOT stored on our server and can NOT become available to our staff or our website users.
Our business is registered in Ontario, Canada, and thus we are responsible for collecting HST and GST on orders shipped to locations in Canada.
As electronic patterns are not shipped to a physical address but downloaded online, the tax is calculated based on place of sale (Ontario) and we charge HST 13% on all orders made by Canadians.
We do not collect any non-Canadian taxes.
It’s you responsibility to pay all tariffs and customs duties, if any, in your country.
For wholesale customers we offer free shipping on any order over $85 (after wholesale discount and before taxes) shipped within Canada and a flat rate of $10 on any order over $85 (after the discount and before taxes) shipped to shipped to the Continental United States (excluding Alaska, Hawaii and US Territories).
All orders are shipped with Canada Post service.
Delivery time depends on the shipping address and varies between 1-15 business days. Please, note that remote areas may experience a longer delivery time.
Usually orders received by noon will be shipped on the same business day, and orders received after noon will be shipped the next business day. But if the volume of orders is big, please allow us an extra 1-2 business days to get your order ready for shipping. Sorry, we don’t ship orders on weekends and public holidays.
If you are not completely satisfied with the product you purchased on our website, you can return it in the original packaging and resalable condition within 30 days from the date of purchase for an exchange. All returns must be accompanied by a copy of the invoice. Sorry, but we don’t accept returns of used products.