For store owners we offer a 40% wholesale discount off the retail prices stated on our website.
To set up a wholesale account with us, fill out the “Wholesale Account Request” form at the bottom of this page and, once we send you your special discount code, make the first purchase for the amount over $300 (after the wholesale discount and before taxes).
We don’t have minimum order requirements for all subsequent orders.
The only requirement we have for wholesale orders – each yarn colour should be ordered in pack of 10 balls. Each yarn colour of Chunky and Super Chunky – in multiples of 5 balls. The rest of our products can be ordered in any quantity.
Prices
All prices are in Canadian Dollars. You can pay in any currency, and the amount will be converted to Canadian Dollars at the time of transaction.
How to place an order
To become a wholesale customer, you need to set up a wholesale account with us.
Please, fill out the “Wholesale Account Request” form below to send us a request.
Once your account is approved, we will send you your special coupon code for the 40% wholesale discount off the retail prices stated on our website. Use that code at the checkout when you place your wholesale order online.
Payment
There are 2 payment options:
- Pay from your PayPal account.
- Pay with your Visa or MasterCard credit card via PayPal payment gateway.
Your financial information is NOT stored on our server and can NOT become available to our staff or our website users.
Taxes
Our business is registered in Ontario, Canada, and thus we are responsible for collecting HST and GST on orders shipped to locations in Canada.
As electronic patterns are not shipped to a physical address but downloaded online, the tax is calculated based on place of sale (Ontario) and we charge HST 13% on all orders made by Canadians.
We do not collect any non-Canadian taxes.
It is your responsibility to pay all tariffs and customs duties, if any, in your country.
Shipping
Orders shipped within Canada:
- free shipping on orders over $149 (after all applicable discounts and before taxes)
- $21 flat shipping rate on orders from $40 to $149
- $16 flat shipping rate on orders under $40
Orders shipped to the Contiguous United States (excluding Alaska, Hawaii and US Territories):
- free shipping on orders over $169 (after all applicable discounts)
- $23 flat shipping rate on orders from $40 to $169
- $17 flat shipping rate on orders under $40
All orders are shipped with the Canada Post service.
Delivery time depends on the shipping address and varies between 1-15 business days. Please, note that remote areas may experience a longer delivery time.
Usually, orders received by noon are shipped the same business day, and orders received after noon are shipped the next business day. But if the volume of orders is big, please allow us an extra 1-2 business days to get your order ready for shipping. Sorry, we don’t ship orders on weekends and public holidays.
Returns
If you are not completely satisfied with the product you purchased on our website, you can return it in the original packaging and resalable condition within 30 days from the date of purchase for a store credit. All returns must be accompanied by a copy of the invoice. Sorry, but we don’t accept returns of used products.