Our Terms | Knitca™
  • CANADIAN ONLINE YARN STORE || Free shipping for retail orders over $65 shipped within Canada
  • All prices are in Canadian Dollars

Our Terms

Special savings

We are happy to offer free shipping on any retail order over $65 (after all applicable discounts and before taxes) shipped within Canada.

We also offer a flat $10 shipping rate for all retail orders over $65 (after all applicable discounts and before taxes) shipped to the United States (excluding Alaska, Hawaii and US Territories).

If your order has only buttons in it, we can ship it by regular mail for a flat fee of $5. Please note, this shipping option is only available for orders shipped within Canada, and does not include tracking or insurance.

Prices

All prices are in Canadian Dollars. You can pay in any currency, and the amount will be converted to Canadian Dollars at the time of transaction.

How to place an order

Browse our Products Catalog and choose the product you’d like to purchase. Enter the quantity you need in “Quantity” field (default quantity is 1) and click “Add to Cart” button. The item will be added to your cart. You will see the quantity and amount of your order in “Shopping cart” block on the right side of the screen. Continue shopping and add as many items to your shopping cart as you need. At any time during your shopping you can click "View Cart" link at the top right corner of the screen to see the items you've already added to your shopping cart and to estimate shipping cost. When you are ready to check out, follow the "Checkout" link. On secure checkout page you should enter your shipping and billing address, choose the shipping option that better suits your needs, enter your credit card information and click "Review Order". Once you make sure all information is correct click "Confirm Order" button. Please, make sure that the billing address you entered on checkout page is the same as the address you provided to your credit card company.

Payment

We accept Visa, MasterCard and PayPal. Every transaction is secured by VeriSign security certificate. We do our best to make your experience at our store safe and pleasant.

Your financial information is NOT stored on our server and can NOT become available to our staff or our website users.

Taxes

Our business is registered in Ontario, Canada, and thus we are responsible for collecting HST and GST on orders shipped to locations in Canada.

As electronic patterns are not shipped to a physical address but downloaded online, the tax is calculated based on place of sale (Ontario) and we charge HST 13% on all orders placed by Canadians.

We do not collect any non-Canadian taxes.

It’s you responsibility to pay all tariffs and customs duties, if any, in your country.

Shipping

We are happy to offer free shipping on any retail order over $65 (after all applicable discounts and before taxes) shipped within Canada.

We also offer a flat $10 shipping rate for all retail orders over $65 (after all applicable discounts and before taxes) shipped to the United States (excluding Alaska, Hawaii and US Territories).

If your order has only buttons in it, we can ship it by regular mail for a flat fee of $5. Please note, this shipping option is only available for orders shipped within Canada, and does not include tracking or insurance.

For our customers we offer fast and convenient Canada Post and Canpar shipping services. Please, choose the rate you need at checkout.

Delivery time depends on the service you choose and varies between 1-15 business days. Please, note that remote areas may experience a longer delivery time.

Usually orders received by noon will be shipped same business day, and orders received after noon will be shipped the next business day. But if the volume of orders is big, please allow us extra 1-2 business days to get your order ready for shipping. Sorry, we don’t ship orders on weekends and public holidays. Orders shipped by Canpar are shipped twice a week - on Tuesdays and Fridays, so the delivery time may differ slightly from the delivery time shown at the time you place an order.

Returns

If you are not completely satisfied with the product you purchased at our website, you can return it at your own cost within 30 days from the date of purchase. All products should be in the original packing and in re-saleable condition. All returns must be accompanied by a copy of the invoice.

The cost of the returned product(s) will be refunded to your credit card or PayPal account after we receive and examine the parcel. Sorry, but we don't accept returns of used products. Shipping cost is not refundable.

If the initial order was shipped with the "Free Shipping" option, we'll deduct $10 flat fee to partially compensate for the shipping fee we paid to ship your order.

Terms of Use

By visiting and using this website, by consulting it or by making purchases, you agree to the present terms of use and you accept not to make any illegal use of this website. Please read the terms of use carefully.

Privacy

Please, refer to our Privacy Notice to understand Privacy Notice the types of personal information we collect, how we may use that information, and with whom we may share it. We also inform you how you can reach us to review and update your contact information, change your privacy preferences, remove or request that we delete your personal information that we currently retain or answer any questions you may have about our privacy practices.

Copyright

This website and all website content including but not limited to text, graphics, logos, images, audio and video clips and digital downloads are the exclusive property of Knitca. All rights reserved. You may view and print parts of this website strictly for private non-commercial use. Any other uses of these materials, including commercial use, are allowed only with the prior written consent of the owner of the materials.

Hyperlinks

This website may have links to websites owned or operated by third parties. These links are provided only for your reference. Please note that we are not responsible for the content of these websites, nor their compliance with applicable laws.

Disclaimer of Warranties and Limitation of Liability

YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. THIS WEBSITE IS PROVIDED ON AN "AS IS" BASIS. ALL INFORMATION ON THIS WEBSITE IS SUPPLIED WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, DIGITAL DOWNLOADS OR SERVICES MADE AVAILABLE THROUGH THIS WEBSITE.
IN NO EVENT SHALL KNITCA BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM THE DIRECT OR INDIRECT RELATION TO THE USE OF THIS WEBSITE WHETHER IN CONTRACT, TORT, DELICT, WARRANTY, PRODUCT LIABILITY, STRICT LIABILITY OR OTHER ACTION.

Contact Information

If you have a comment, question or request, or if you need to contact us for any other reason, please email us at knitca@knitca.com. We will respond to your inquiry or investigate your concern as quickly as possible.

Privacy Notice

Knitca.com respects your privacy and cares about your personal information.

This Privacy Notice describes the types of personal information we collect, how we may use that information, and with whom we may share it. We also inform you how you can reach us to review and update your contact information, change your privacy preferences, remove or request that we delete your personal information that we currently retain or answer any questions you may have about our privacy practices.

Types of information we collect:

For each visitor to our web site, our web server automatically recognizes only the visitor's domain name. We collect only the domain name, but not the email address of visitors to our web site. We use cookies to store visitors’ preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access.

We collect personal information from you only when you provide it to us. For example, if you purchase an item from us, we may collect your name, mailing address, billing address, telephone number, and email address.

How we use your information:

The domain name information we collect is used to improve the content of our Web page and to customize Web page content based on visitors' browser.

Contact information from your online registration is used to ship products. The contact information is also used to get in touch with you when necessary. If you select to receive information from us, we will use customer contact information from the registration form to send you electronic newsletters or similar types of information.

Whether we share your information with third parties:

Knitca does not share personal information about its consumers or visitors with any third parties. We do share this information with service providers we have retained to perform services on our behalf, but these service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We also may disclose information about you as required by law.